General Info

 

We use Wix Payments to securely accept payment for all orders. If you wish to place an order using a different method (for Israel only - offline payment or using a separate payment provider like Bit or Paybox), please be in touch through the contact form.

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Delivery

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When will I get my order?

Depending on the order type, size and weight, an estimate of delivery time will be provided. A tracking number with your order will be provided when the order ships. 

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[Covid-19] When will I get my order?

Our fulfillment times for all products may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

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Where will my order ship from?

All orders will ship from Israel.

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Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

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My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address

• Ask your local post office if they have your package

• Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us through the contact form with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping may be at your own cost.

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Orders

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How are your products made?

All prints are fulfilled by Chromaluxe print house based in Tel Aviv.

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How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line through the contact form or email. 

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I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, be in touch through the contact form within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

 

Returns

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What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us through our contact form!

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Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please reach out through the contact form with photos of wrong/damaged items and we’ll sort that out for you.

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Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

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For any additional questions or concerns, feel free to each out through the contact form and we will be happy to answer.

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